Privacy Policy

This Privacy Policy sets out how we, Matrix Hub Limited, collect, store and use information about you when you use or interact with our website and where we otherwise obtain or collect information about you.

This Privacy Policy is effective from 27/04/2026

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a general overview only.

Data controller: Matrix Hub Limited

How we collect or obtain information about you:

  • When you provide it to us (e.g. contacting us, placing an order, signing up to newsletters)
  • From your use of our website (cookies and similar technologies)

Information we collect:
Name, contact details, payment details, IP address, device/browser data, usage data, company details, VAT number (if applicable).

How we use your information:

  • To process orders and communicate with you
  • To improve our services and website
  • For legal and administrative purposes
  • For marketing (where applicable)

Disclosure of your information:
Only when necessary to run our business, fulfil contracts, comply with legal obligations, or protect rights.

Do we sell your data? No

Data retention: Only as long as necessary based on legal and operational needs

Security: We use secure servers, SSL encryption, and restricted access

Cookies: We use cookies and similar technologies. Please refer to our Cookie Policy

International transfers: May occur with appropriate safeguards

Your rights: Access, correction, deletion, restriction, portability, objection, withdrawal of consent

Sensitive data: We do not intentionally collect sensitive personal data

Information We Collect When You Visit Our Website

We collect website usage data such as IP address, pages visited, browser type, and access times for security and analytics purposes.

Information We Collect When You Contact Us

When you contact us via email, phone, or forms, we collect:

  • Name
  • Email address
  • Phone number
  • Any details you provide

We use this to respond to your enquiries and maintain communication records.

Contact Form

When you use our contact form, we collect:

  • Name
  • Email
  • IP address
  • Optional details like phone number

Mandatory fields are required to process your request.

Phone & Email Communication

We collect relevant information shared during communication. Calls are not recorded.

E-Newsletter

When you subscribe, we collect your name and email.

We may use third-party tools like Mailchimp to manage communications.

You can unsubscribe anytime via the email link.

Account Registration

When you create an account, we collect:

  • Name
  • Email
  • Address
  • Phone number
  • Company details (optional)

This is required to provide our services.

Orders & Payments

When placing an order, we collect:

  • Name
  • Billing & shipping address
  • Email
  • Company & VAT details (if applicable)

Payments are securely processed via third-party providers such as Shopify Payments or PayPal.

Marketing Communications

You may opt-in to receive marketing emails.

You can unsubscribe anytime.

Third-Party Information

We may receive limited data from third parties when required to provide services or verify information.

Analytics & Profiling

We use tools like Google Analytics to understand website usage and improve user experience.

Disclosure of Information

We may share information with:

  • Service providers
  • Business partners
  • Legal authorities (if required)
  • Advisors and contractors

Only where necessary for operations or legal compliance.

Data Retention

  • Order data: up to 6 years (legal requirement)
  • Enquiries: up to 12 months after resolution
  • Newsletter data: until unsubscribed
  • Server logs: approx. 60 days

Data Security

We use:

  • Secure servers
  • SSL encryption
  • Access controls
  • Encrypted data transfers

International Data Transfers

Data may be transferred outside the EEA with appropriate safeguards in place.

Your Rights

You have the right to:

  • Access your data
  • Correct or delete data
  • Restrict processing
  • Transfer data
  • Object to processing
  • Withdraw consent

To exercise your rights, contact:
Email: sales@eighteethuk.com
Phone: 01903322082

Sensitive Personal Information

We do not knowingly collect sensitive personal data.

Policy Updates

We may update this policy periodically. Changes will be reflected with an updated effective date.

Children’s Privacy

We do not knowingly collect data from individuals under 18.

Do Not Track

We currently do not respond to Do Not Track signals.

Copyright

This Privacy Policy is based on GDPR-compliant frameworks. All rights reserved.